FAQ

Vacuum-compressed and boxed. Larger models ship in two or more boxes that can arrive on different days. Carry the boxes inside before opening them: a compressed sofa is far easier to move than an expanded one.

Most models are ready to sit on within a few hours and reach full shape within 72 hours. A few dense models take up to 2–7 days. Unpack it, pat and shake the pieces, and give it room to breathe. This is normal foam recovery, not a defect.

No tools and no frame. You unpack, let it expand and place the cushions. Modular models simply sit next to each other; some include straps or hook-and-loop strips to keep pieces together.

High-density foam, in some models combined with springs or a memory-foam top layer. Most models have no wooden or metal frame; a few convertible models have a light fixed-shape base. The product page lists the details.

Many models have removable, machine-washable covers. Check the product page; the specifications list the fabric and whether the cover is removable.

The weight capacity is listed in the product specifications when the manufacturer provides it.

Very closely, but screens differ and the fabric texture can catch the light differently. Slight color variation is normal. If you are between two colors, message us and we will help.

Standard shipping is free on every order to the 48 contiguous United States and Washington, DC, with no minimum order value. See our Shipping Policy for excluded destinations.

Orders are processed within 1–3 business days, and transit takes 3–13 business days after that, so delivery takes 4–16 business days from the day you order. The estimated delivery time for each item is shown on its product page.

We do not offer change-of-mind or preference returns or exchanges. For visible delivery damage, a visible defect or a wrong item, email us within 15 calendar days after delivery of the affected item, with photos where available. We pay necessary return shipping for approved damaged, defective or wrong-item returns and charge no restocking fee. We review requests within 2 business days. Later-discovered defects and mandatory consumer rights are not limited to this reporting period. See our Returns & Refund Policy.

We currently ship only to the 48 contiguous United States and Washington, DC. Alaska, Hawaii, Puerto Rico, other US territories, international addresses, P.O. boxes, APO/FPO addresses and freight forwarders are excluded.

No hard edges and a soft foam body make boneless couches a popular choice for families. Removable covers, where available, help with spills and fur.

Create an account on the Sign up page and use code WELCOME5 at checkout on your first order, with the same email as your account.

Email puffycouch.info@gmail.com with your order number as soon as possible, preferably within 15 minutes. Requests are reviewed by our team and are not automatic cancellations. Cancellation may still be possible after 15 minutes if the order has not been released to the warehouse. See our Returns & Refund Policy for details.

Customer support is provided by email only at puffycouch.info@gmail.com. We reply within 1-2 business days, Monday-Friday excluding US public holidays. Include your order number for order questions.

Puffy Couch is operated by Madame Chervilo LLC, 175 Centre St, Apt 506, Quincy, MA 02169, United States. Email: puffycouch.info@gmail.com.