Shipping policy

Effective September 23, 2026. This policy applies to new orders. Existing orders retain the terms agreed when they were placed.

1. Where we ship

We currently ship to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO addresses or freight forwarders. We do not offer international shipping.

2. Shipping cost

Standard shipping is free on every order within our delivery area, with no minimum order value. No standard shipping charge is added at checkout. Any applicable sales tax is calculated and shown before you pay.

3. Processing time

Orders are processed within 1-3 business days after payment is confirmed. Business days are Monday-Friday, excluding U.S. public holidays. Orders are not normally processed or shipped on weekends or public holidays. We use Eastern Time for order processing.

4. Estimated delivery time

Transit normally takes 3-13 business days after processing. The combined estimated delivery time is 4-16 business days from order confirmation. Check the individual product page for the applicable estimate. Carrier, weather and seasonal delays can affect arrival; estimates do not remove your rights if an order is not shipped or delivered as agreed.

5. Shipment delays and cancellations

If we cannot ship within the promised processing period, we will email you with a revised shipment date and the option to agree to the delay or cancel the unshipped items for a full refund. We will obtain any consent required by law, and will not treat silence as consent where affirmative consent is required. If we cannot fulfill the order or the required consent is not obtained, we will cancel the affected unshipped items and issue a prompt full refund.

For an approved cancellation, we initiate the refund within 5 business days, or sooner if the law requires. Your bank or payment provider may take an additional 5-10 business days to show the credit. For other cancellation and address-change requests, see our Returns & Refund Policy.

6. Carriers and tracking

Orders are delivered by UPS, FedEx, USPS or a comparable carrier. We email tracking information when your order ships. Tracking may take 24-48 hours to update. Larger models may ship in multiple boxes that arrive on different days.

7. How your sofa arrives

Compressed-foam models arrive vacuum-packed and boxed. Follow your model's unpacking and recovery instructions. Many models need up to 72 hours to recover their shape; some need 2-7 days. Keep sharp tools away from the fabric and foam. Contact us if the product does not recover as described.

8. Address accuracy and undeliverable packages

Check the complete shipping address before ordering and email us immediately if it needs correcting. Address changes cannot be guaranteed once warehouse processing begins. If an incorrect customer-supplied address causes a failed delivery, we will explain any documented carrier charges and available options before arranging paid reshipment or agreeing a deduction. You will not be charged to correct our own shipping error.

9. Damage, wrong items and lost packages

We recommend checking your delivery within 48 hours. Please report visible delivery damage or a wrong item within 15 calendar days of delivery. This is a reporting period, not a deadline for the returned item to arrive. Puffy Couch pays necessary return shipping for approved damaged, defective or wrong-item returns, with no restocking fee. Later-discovered defects and mandatory consumer rights are covered as explained in our Returns & Refund Policy.

If tracking has not moved for 7 business days, or says delivered but you have not received the order, email us with the order number. We will investigate with the carrier and keep you informed. A confirmed lost shipment will be replaced with your agreement or refunded. A carrier investigation does not remove your applicable refund or consumer rights.

10. Email support

For shipping questions, email puffycouch.info@gmail.com with your order number. Customer support is provided by email; we reply within 1-2 business days.